Shipping policy
Who We Are
Bembe we operates the website bembeshop.store. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within United Kingdom.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Orders are typically processed within 1–5 business days, Monday to Friday. Processing times may vary depending on the current order volume and workload of our store. During periods of high demand, additional processing time may be required.
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Orders placed before 10:00 PM will be processed the same day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-14 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We exclusively use CJPacket YT Ordinary for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: support@bembeshop.store
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Phone: +44 73 4894 0074
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Address: 153–159 Bow Road Bow, London E3 2SE United Kingdom
Hours: Mon-Fri 8:00-18:00